IT applications at insurance industry

Life and non-life insurance companies

In addition to conventional image recognition, voice recognition, or artificial intelligence (AI) with ability of natural language processing, the insurance industry sees applications of various cutting-edge technologies, including ChatGPT and other generative AI, blockchain, the metaverse, no-code or low-code platforms, etc., aiming at improving work efficiency. The report highlights the cases of insurance industry that strives to escape from paper and to save manpower, their efforts by technology type, and has compiled a roadmap of cutting-edge technologies geared to insurance industry hereafter.

I   Trend Analysis of IT Applications in Insurance Industry

1. Outline of Literature Research
   1) Research Outline
   2) Definition of Insurance Business Operations
2. Status and Perspectives on IT Applications at Insurance Companies
   1) Research Results Based on Publicized Information
   2) IT Application Status by Operational Flow by
       Operational Flow
   3) IT Application Status by Technology
   4) Future Potential and Challenges of Utilizing IT

II   Trend of Insurance Industry

1. Life Insurance Industry Trends
   1) Individual insurance subscription Trends
   2) Routes for customers to subscribe insurance
   3) Status of Insurance sales personnel channel
   4) Alliances
2. Non-Life Insurance Industry Trends
   1) Business overview
   2) Major sales channels
   3) External environment surrounding non-life insurance
       industry
       - Transition of population in Japan
       - Transition of number of cars owned and car sales
       - Number of traffic accidents
       - Natural disasters in recent years

III    Noteworthy IT Technologies

1. Generative AI
   1) Definition
   2) Types
   3) History
   4) User trends
   5) AI deployment initiatives in life insurance companies
   6) AI deployment initiatives in non-life insurance
       companies
2. Metaverse
   1) Definition
   2) History and noteworthy backdrops
   3) Domestic Metaverse market size forecast (FY2021-
       FY2027)
   4) Future perspectives of Metaverse market
   5) Deployment initiatives in life insurance companies
   6) Deployment initiatives in non-life insurance companies
3. Blockchains
   1) Outline of blockchains as an infrastructural technology
   2) Outline of main technologies that work on blockchains
   3) Blockchain application areas
   4) Blockchain market size
   5) Deployment initiatives in life insurance companies
   6) Deployment initiatives in non-life insurance companies

IV    Aggregated Data Results

V   Case Study Data