Call Center Market 2020

Language:
Japanese
Product Code No:
C62113400
Issued In:
2020/09
#of Pages:
938
Publication Cycle:
Annual
Format:
PDF

Price

180,000 yen ($1,728.94)
(excluding consumption tax)
360,000 yen ($3,457.88)
(excluding consumption tax)
540,000 yen ($5,186.82)
(excluding consumption tax)
* Equivalent value in US$ (Today's rate : $1= 104.11 yen , 2020/11/29 Japan)

Coverage: (Product/service)

Telemarketing, contact centers/CRM solutions

Research Target:

Telemarketing vendors and vendors of contact centers/CRM solutions

Research Content:

I   Current AI Utilization at Contact Centers

  1. Current status of AI utilization at contact centers
  2. Those sectors utilizing AI effectively and those that not
  3. Future Strategies
  4. Influence of AI to contact centers

II   Telemarketing Market: Current Status and Prospects

  1. Definition of Telemarketing Services by Segment
  2. Current Market Status and Forecast
  3. Details by Segment

III   Trend of Major Telemarketing Vendors

22 enterprises

IV   Status and Perspectives of Contact Center/CRM Solution Market

  1. Perspectives of Contact Center/CRM Solution Market
  2. Market Size
  3. Market Share by Major Market Player

V   Trends by Major Contact Center/CRM Solution Vendor

23 enterprises

  1. Sales of contact solutions
  2. Sales overview
  3. Solutions overview
  4. Attempts and details toward SaaS solutions
  5. Attempts and details toward VOC Analysis
  6. Attempts and details toward AI
  7. Influence of AI to call center outsourcing services
  8. Potential of call center outsourcing services using AI
  9. Attempts and details toward RPA
  10. Influence of RPA to call center outsourcing services
  11. Potential of call center outsourcing services using RPA
  12. Attempts and details toward Solutions available from home
  13. Attempts and details toward unified solutions
  14. Challenges
  15. Future Perspectives and Development
  16. Alliance Strategies
  17. Case Studies

Price

written in Japanese
180,000 yen ($1,728.94)
(excluding consumption tax)
360,000 yen ($3,457.88)
(excluding consumption tax)
540,000 yen ($5,186.82)
(excluding consumption tax)
* Equivalent value in US$ (Today's rate : $1= 104.11 yen , 2020/11/29 Japan)