Call Center Market 2016

Language:
Japanese
Product Code No:
C57121400
Issued In:
2016/01
#of Pages:
756
Publication Cycle:
Annual
Format:
PDF

Price

150,000 yen ($1,321.24)
(excluding consumption tax)
300,000 yen ($2,642.47)
(excluding consumption tax)
450,000 yen ($3,963.71)
(excluding consumption tax)
* Equivalent value in US$ (Today's rate : $1= 113.53 yen , 2021/10/23 Japan)

Coverage: (Product/service)

Telemarketing, contact centers/CRM solutions

Research Target:

Telemarketing agencies and vendors of contact centers/CRM solutions

Research Content:

I   Telemarketing Market: Current Status and Prospects

  1. Definition of Telemarketing Services by Segment
  2. Current Market Status and Forecast
  3. Details by Segment

II   Trends by Leading Telemarketing Agency

  1. ANSHIN DIAL Co.,Ltd.
  2. Innovation Inc.
  3. NTT Solco Corporation
  4. NTT DATA Smart Sourcing Corporation
  5. MM Souden Co., Ltd.
  6. Create Labo
  7. KDDI Evolva Inc.
  8. Thousand Crane Co.,Ltd.
  9. JBM CREATE Co.,Ltd
  10. TMJ, Inc.
  11. D-Cubic Corporation
  12. TELECOMEDIA Inc.
  13. transcosmos inc.
  14. Nihon Total Tele-marketing.
  15. Virtualex Consulting, Inc.
  16. VALWAY121Net,Ltd.
  17. Bewith, Inc.
  18. Hishocenter.com.inc.
  19. FUJITSU COMMUNICATION SERVICES LIMITED
  20. BRIDGE International Corp.
  21. Prestige International Inc.
  22. BellWell.
  23. Bellsystem24, Inc.
  24. MarketOne Japan
  25. Marketingware Inc.
  26. Relia, Inc.
  27. WOWOW COMMUNICATIONS INC.

III   Contact Center/CRM Solutions Market: Current Status and Future Prospects

  1. Current Market Status and Future Prospects
  1. Transition of Contact Centers
  2. Required Functions at Contact Centers
  3. Forms of Contact Centers
  4. Types of Contact Center Solution Vendors
  5. Characteristics of 20 Leading Market Players
  6. Strategies of Contact Centers/CRM Solution Vendors
  7. Market Trends from 2013 to 2015
  8. Challenges
  9. Future Prospects and Directions of Businesses
  1. Market Size
  2. Market Share by Leading Company

IV   Trends at Leading Contact Centers/CRM Solution Vendors (21 Companies)

  1. Sales of Contact Centers/CRM Solution Vendors (FY2013 ? 2015)
  2. Sales Overview
  3. Solution Overview
  4. Approaches to SaaS Solutions
  5. Approaches to VOC Analysis
  6. Approaches to AI (Artificial Intelligence)
  7. Approaches to and Contents of At-Home Solutions
  8. Approaches to and Contents of Unified Communications
  9. Challenges
  10. Market Outlook and Future Development
  11. Aliance Strategies
  12. Case Studies

 

21 Enterprises:

  1. ITFOR Inc.
  2. Techno-Solutions Corporation
  3. IWATSU ELECTRIC CO.,LTD.
  4. Interactive Intelligence Inc.
  5. SCSK Corporation
  6. NTT DATA INTELLILINK CORPORATION
  7. Oki Electric Industry Co., Ltd.
  8. Collabos Corporation
  9. Cyber Com Co., Ltd.
  10. GENESYS JAPAN Co.,Ltd.
  11. NICE  Japan Ltd.
  12. IBM Japan
  13. Avaya Inc.
  14. NEC Corporation
  15. Nomura Research Institute, Ltd.
  16. Hitachi, Ltd.
  17. FUJITSU LIMITED
  18. Verint Systems Japan K.K.
  19. MITSUI KNOWLEDGE INDUSTRY CO., LTD.
  20. Rakuten Communications Corp.
  21. LINK, INC.

Price

written in Japanese
150,000 yen ($1,321.24)
(excluding consumption tax)
300,000 yen ($2,642.47)
(excluding consumption tax)
450,000 yen ($3,963.71)
(excluding consumption tax)
* Equivalent value in US$ (Today's rate : $1= 113.53 yen , 2021/10/23 Japan)