Telemarketing, contact centers/CRM solutions

Telemarketing agencies and vendors of contact centers/CRM solutions

I   Telemarketing Market: Current Status and Prospects

1. Definition of Telemarketing Services by Segment
2. Current Market Status and Forecast
3. Details by Segment

II   Trends by Leading Telemarketing Agency

1. ANSHIN DIAL Co.,Ltd.
2. Innovation Inc.
3. NTT Solco Corporation
4. NTT DATA Smart Sourcing Corporation
5. MM Souden Co., Ltd.
6. Create Labo
7. KDDI Evolva Inc.
8. Thousand Crane Co.,Ltd.
9. JBM CREATE Co.,Ltd
10. TMJ, Inc.
11. D-Cubic Corporation
12. TELECOMEDIA Inc.
13. transcosmos inc.
14. Nihon Total Tele-marketing.
15. Virtualex Consulting, Inc.
16. VALWAY121Net,Ltd.
17. Bewith, Inc.
18. Hishocenter.com.inc.
19. FUJITSU COMMUNICATION SERVICES LIMITED
20. BRIDGE International Corp.
21. Prestige International Inc.
22. BellWell.
23. Bellsystem24, Inc.
24. MarketOne Japan
25. Marketingware Inc.
26. Relia, Inc.
27. WOWOW COMMUNICATIONS INC.

III   Contact Center/CRM Solutions Market: Current Status and Future Prospects

1. Current Market Status and Future Prospects

1. Transition of Contact Centers
2. Required Functions at Contact Centers
3. Forms of Contact Centers
4. Types of Contact Center Solution Vendors
5. Characteristics of 20 Leading Market Players
6. Strategies of Contact Centers/CRM Solution Vendors
7. Market Trends from 2013 to 2015
8. Challenges
9. Future Prospects and Directions of Businesses

2. Market Size
3. Market Share by Leading Company

IV   Trends at Leading Contact Centers/CRM Solution Vendors (21 Companies)

1. Sales of Contact Centers/CRM Solution Vendors (FY2013 ? 2015)
2. Sales Overview
3. Solution Overview
4. Approaches to SaaS Solutions
5. Approaches to VOC Analysis
6. Approaches to AI (Artificial Intelligence)
7. Approaches to and Contents of At-Home Solutions
8. Approaches to and Contents of Unified Communications
9. Challenges
10. Market Outlook and Future Development
11. Aliance Strategies
12. Case Studies

21 Enterprises:

1. ITFOR Inc.
2. Techno-Solutions Corporation
3. IWATSU ELECTRIC CO.,LTD.
4. Interactive Intelligence Inc.
5. SCSK Corporation
6. NTT DATA INTELLILINK CORPORATION
7. Oki Electric Industry Co., Ltd.
8. Collabos Corporation
9. Cyber Com Co., Ltd.
10. GENESYS JAPAN Co.,Ltd.
11. NICE  Japan Ltd.
12. IBM Japan
13. Avaya Inc.
14. NEC Corporation
15. Nomura Research Institute, Ltd.
16. Hitachi, Ltd.
17. FUJITSU LIMITED
18. Verint Systems Japan K.K.
19. MITSUI KNOWLEDGE INDUSTRY CO., LTD.
20. Rakuten Communications Corp.
21. LINK, INC.