Call Center Market 2015

Language:
Japanese
Product Code No:
C56120800
Issued In:
2015/01
#of Pages:
678
Publication Cycle:
Annual
Format:
PDF

Price

150,000 yen ($1,321.24)
(excluding consumption tax)
300,000 yen ($2,642.47)
(excluding consumption tax)
450,000 yen ($3,963.71)
(excluding consumption tax)
* Equivalent value in US$ (Today's rate : $1= 113.53 yen , 2021/10/23 Japan)

Coverage: (Product/service)

Telemarketing, contact centers/CRM solutions

Research Target:

Telemarketing agencies and vendors of contact centers/CRM solutions

Research Content:

I   Telemarketing Market: Current Status and Prospects

  1. Definition of Telemarketing Services by Segment
  2. Current Market Status and Forecast
  3. Details by Segment

II   Trends by Leading Telemarketing Agency

(22 Leading Telemarketing Agencies)

  1. ANSHIN DIAL Co.,Ltd.
  2. Innovation Inc.
  3. NTT Solco Corporation
  4. NTT DATA Smart Sourcing Corporation
  5. MM Souden Co., Ltd.
  6. Create Labo
  7. KDDI Evolva Inc.
  8. Thousand Crane Co.,Ltd.
  9. TMJ, Inc.
  10. D-Cubic Corporation
  11. TELECOMEDIA Inc.
  12. transcosmos inc.
  13. Nihon Total Tele-marketing.
  14. VALWAY121Net,Ltd.
  15. Bewith, Inc.
  16. FUJITSU COMMUNICATION SERVICES LIMITED
  17. BRIDGE International Corp.
  18. Prestige International Inc.
  19. BellWell.
  20. Bellsystem24, Inc.
  21. MarketOne Japan
  22. Marketingware Inc.
  23. MOSHI MOSHI HOTLINE, INC.

III   Contact Center/CRM Solutions Market: Current Status and Future Prospects

  1. Current Market Status and Future Prospects
  1. Transition of Contact Centers
  2. Required Functions at Contact Centers
  3. Forms of Contact Centers
  4. Types of Contact Centers/Solution Vendors
  5. Characteristics of 20 Leading Market Players
  6. Strategies of Contact Centers/Solution Vendors
  7. Market Trends from 2012 to 2014
  8. Future Prospects and Directions of Businesses
  1. Market Size
  2. Market Share by Leading Company

IV   Trends by Leading Contact Center/CRM Solution Vendor (20 Companies)

  1. Sales of Contact Centers/CRM Solution Vendors (FY2012 – 2014)
  2. Sales Overview
  3. Solution Overview
  4. Approaches to SaaS Solutions
  5. Approaches to VOC Analysis
  6. Approaches to and Contents of At-Home Solutions
  7. Approaches to and Contents of Unified Communications
  8. Challenges
  9. Market Outlook and Future Development
  10. Aliance Strategies
  11. Case Studies

 

20 Enterprises:

  1. ITFOR Inc.
  2. Techno-Solutions Corporation
  3. IWATSU ELECTRIC CO.,LTD.
  4. Interactive Intelligence Inc.
  5. NTT DATA INTELLILINK CORPORATION
  6. SCSK Corporation
  7. Oki Electric Industry Co., Ltd.
  8. Collabos Corporation
  9. Cyber Com Co., Ltd.
  10. GENESYS JAPAN Co.,Ltd.
  11. NAKAYO ELECTRONICS CO.,LTD.
  12. IBM Japan
  13. Avaya Inc.
  14. NEC Corporation
  15. Hitachi, Ltd.
  16. FUJITSU LIMITED
  17. FUSION COMMUNICATIONS, Corp.
  18. Verint Systems Japan K.K.
  19. MITSUI KNOWLEDGE INDUSTRY CO., LTD.
  20. LINK, INC.

Price

written in Japanese
150,000 yen ($1,321.24)
(excluding consumption tax)
300,000 yen ($2,642.47)
(excluding consumption tax)
450,000 yen ($3,963.71)
(excluding consumption tax)
* Equivalent value in US$ (Today's rate : $1= 113.53 yen , 2021/10/23 Japan)