IT Vendors : Customer Satisfaction Survey 2013

Language:
Japanese
Product Code No:
C55119300
Issued In:
2013/12
#of Pages:
391
Publication Cycle:
  
Format:
PDF
Geographic Coverage:
Japan
Industry:

Price

180,000 yen ($1,586.04)
(excluding consumption tax)
360,000 yen ($3,172.09)
(excluding consumption tax)
540,000 yen ($4,758.13)
(excluding consumption tax)
* Equivalent value in US$ (Today's rate : $1= 113.49 yen , 2021/12/07 Japan)

Coverage: (Product/service)

IT vendors

Research Target:

customers

Research Content:

I   General Overview

  1. Status of IT vendors
  2. Any Improvement of customer satisfaction

II  Analysis on Survey Results

  1. About Questionnaire
  2. Trends in leading vendors
  3. Customer satisfaction towards IT vendors

III   Company Profiles

  1. Strategies of IT vendors (7 enterprises)

IV   Summary Sheet

  1. Company Profiles
  • Industry, Sales size, number of employees, etc.
  1. Customer satisfaction in installation to development phases
  1. Ability of proposals
  2. Quality/Organization of consultants
  3. Project management
  4. Quality of finalized products
  5. Price (from installation to development)
  6. Keeping within budget
  7. Analysis of works
  8. Adaption to latest technologies
  9. Whether or not to continue using the vendor (from installation to development phases)
  1. Customer satisfaction in maintenance and operation phases
  1. Ample knowledge
  2. Prevention of problems
  3. Initial response for occurrence of a problem
  4. Trouble shooting
  5. Response for Security
  6. Response to questioning
  7. Price (from maintenance to operation phases)
  8. Whether or not to continue using the vendor (from maintenance to operation phases)
  1. Assessment of the vendor from installation to development phases
  2. Assessment of the vendor from maintenance to operation phases

V   Summary Sheet (Enterprises)

Price

written in Japanese
180,000 yen ($1,586.04)
(excluding consumption tax)
360,000 yen ($3,172.09)
(excluding consumption tax)
540,000 yen ($4,758.13)
(excluding consumption tax)
* Equivalent value in US$ (Today's rate : $1= 113.49 yen , 2021/12/07 Japan)