Call Center Market 2013-2014

Language:
Japanese
Product Code No:
C55118900
Issued In:
2013/12
#of Pages:
604
Publication Cycle:
Annual
Format:
PDF

Price

150,000 yen ($1,320.66)
(excluding consumption tax)
300,000 yen ($2,641.31)
(excluding consumption tax)
450,000 yen ($3,961.97)
(excluding consumption tax)
* Equivalent value in US$ (Today's rate : $1= 113.58 yen , 2021/12/08 Japan)

Coverage: (Product/service)

Telemarketing, contact centers/CRM solutions

Research Target:

Telemarketing agencies and vendors of contact centers/CRM solutions

Research Content:

I       Telemarketing Market: Current Status and Prospects

  1. Definition of Telemarketing Services by Segment
  2. Current Market Status and Forecast
  3. Details by Segment

II      Trends by Leading Individual Telemarketing Agency

22 Leading Telemarketing Agencies

III    Contact Center/CRM Solutions Market: Current Status and Future Prospects

  1. Current Market Status and Future Prospects
  2. Market Size
  3. Market Share by Leading Company

IV     Trends by Leading Contact Center/CRM Solution Vendor (18 Companies)

  1. Sales of Contact Centers/CRM Solution Vendors (FY2011 – 2013)
  2. Sales Overview
  3. Solution Overview
  4. Approaches to SaaS Solution
  5. Approaches to and Contents of At-Home Solution
  6. Approaches to and Contents of Unified Communication
  7. Challenges
  8. Market Outlook and Future Development
  9. Case Studies

Price

written in Japanese
150,000 yen ($1,320.66)
(excluding consumption tax)
300,000 yen ($2,641.31)
(excluding consumption tax)
450,000 yen ($3,961.97)
(excluding consumption tax)
* Equivalent value in US$ (Today's rate : $1= 113.58 yen , 2021/12/08 Japan)