Business Process Outsourcing services

BPO service providers

1. BPO service market: current status and perspectives
   1. What is the BPO market
2. Market size and future prospects
   1. Total BPO market size forecast
   2. Market size estimate for the BPO in a narrow sense
   3. The bases for the market size estimate for the BPO in a narrow sense
3. Characteristics of the players in the BPO market
   1. Characteristics of the BPO service providers
   2. Characteristics of the off-shore BPO service providers
4. Quantitative data of the research target enterprises
   1. Turnover: total turnover, by type of job (customer relations, order processing, personnel management, general affaire management, accounting, sales, special job in the industry, etc.)
   2. Other financial and business performance data
5. Trend of the BPO service providers and their strategies
   1. Market overview
   2. Target users and industries
   3. Focused services
   4. Major items for differentiation from the competitors
   5. Effects of IT utilization
   6. Utilization of off-shore BPO services, and overseas business development
   7. Recovery measures in case of earthquake disaster
   8. Challenges being faced with, and the directionality for overcoming
   9. Future market perspectives
   10. Future business development
6. Individual profiles: 34 major players in the market