No.2510
09/16/2020

Field Service Management Solutions Market in Japan: Key Research Findings 2020​

Yano Research Institute (the President, Takashi Mizukoshi) has conducted a survey on the field service management solutions market in Japan, and found out the trends by segment, the case studies on major solution for each segment, and the future perspectives. ​​


Transition and Forecast on Field Service Management Solutions Market
Transition and Forecast on Field Service Management Solutions Market

Market Overview

Size of the field service management solutions market in Japan is estimated to reach 44.2 billion yen for FY2019, up 29.6% from the previous fiscal year. The market size includes not only packaged softwares and solutions provided by IT vendors, but also similar component solutions of large-scale system integration/development projects,  solutions undergoing PoC (Proof of Concept) or pilot test, and systems developed in-house by user companies.
Viewing by segments, large projects in manufacturing, construction, and conservation of infrastructure/energy facilities are driving the market. On the other hand, although vast number of systems/devices are used in long-term care, medical care and healthcare, market component ratio of these segments are low because each project is small in size.

Noteworthy Topics

Field Work Support Solutions

Field service management solutions can be categorized roughly into three types: field work support solutions, health/safety management solutions, and education/training solutions.
Field work support solutions mainly refer to systems that help field workers in servicing/maintenance of various kinds of systems and equipment at plants and factories. Quite a few solutions are designed to assist comprehensive operations at worksites, streamline operations, and reduce paperwork (such as accounting solutions). In recent years, different types of robotic system solutions (i.e. powered exoskeleton, communication robots, collaborative robots and other industrial robots) are also increasing; implementations are growing at plants, large commercial facilities, traffic facilities (major railway stations and airports), and construction sites.  

Future Outlook

Due to the outbreak of COVID-19 in 2020 which caused many delays in system development, pilot testing and on-site implementation, the field service management solutions market for FY2020 is forecasted to fall below the preceding fiscal year by 2.5%, dropping to 43.1 billion yen.
Once the pandemic is contained, economic environment recovers and positive growth is expected from FY2021. On an assumption that new field service management solutions introduced with private 5G/5G solutions (the fifth generation cellular technology) will be available at around FY2022, the market is projected to expand rapidly from FY2022 at a growth rate of more than 20% a year.

Research Outline

1.Research Period: May to August 2020
2.Research Object: IT vendors, system integrators, device makers, telecommunication service providers, user business operators, infrastructure management operators
3.Research Methogology: Face-to-face interviews by the expert researchers, surveys by telephone and email, and literature research

Field Service Management Solutions Market

Field service management solutions in this research refers to systems adopting IT devices/IoT technology including smart devices and tablets to support work activities of an industrial or field worker. Solutions are aimed to reduce workload of field workers, improve work efficiency, adapt to work-style reform/innovation, train field workers, assist trainings, and support knowledge transfer.
In this survey, the market size of field service management solutions includes tablets, smartphones, HMDs (Head Mounted Displays), smart glasses, wearable devices (watches, bands, smart clothes), drones, terminals/devices such as IoT robots, system development costs, communication modules, communication costs, platform/cloud service costs, and operation management cost. Calculation is based on the sales at businesses. 

<Products and Services in the Market>

Field Service Management (FSM) solution/system

Published Report

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