No.2510
Field Service Management Solutions Market in Japan: Key Research Findings 2020
Field Service Management Solutions Market Rose by 29.6% to 44,200 Million Yen in FY2019
Yano Research Institute (the President, Takashi Mizukoshi) has conducted a survey on the field service management solutions market in Japan, and found out the trends by demand field, the case studies on major solution by field, and future perspectives.
Market Overview
Size of the field service management solutions market in Japan is estimated at 44,200 million yen for FY2019, up 29.6% from the previous fiscal year. The market size includes not only packaged software and solutions provided by IT vendors, but also similar solutions as a part of large-scale system integration/development projects, solutions undergoing PoC (Proof of Concept) or pilot test, and systems developed in-house by user companies.
Viewing by demand field, large projects in manufacturing, construction, and infrastructure/energy have been driving the market. On the other hand, although vast number of systems/devices are used in long-term care, medical care and healthcare, market shares of these applications are small because each project is small in size.
Noteworthy Topics
Field Work Support Solutions
Field service management solutions can be categorized roughly into three types: field work support solutions, health/safety management solutions, and education/training solutions.
Field work support solutions mainly refer to systems that help field workers in servicing/maintenance of various kinds of systems and equipment at plants and factories. Quite a few solutions are designed to assist end-to-end operations at worksites, streamline operations, and reduce paperwork (such as accounting solutions). In recent years, different types of robotic system solutions (i.e., powered exoskeleton, communication robots, collaborative robots and other industrial robots) are also increasing. Implementations are growing at plants, large commercial facilities, traffic facilities (major railway stations and airports), and construction sites.
Future Outlook
Due to the outbreak of COVID-19 in 2020, which caused delays in system development, pilot testing, and on-site implementation, the field service management solutions market for FY2020 is forecasted to fall below the preceding fiscal year by 2.5% to 43.1 billion yen.
Once the pandemic is contained, economic environment recovers, and positive growth can be expected from FY2021. On an assumption that new field service management solutions introduced with private 5G/5G solutions (the fifth-generation cellular technology) will be available at around FY2022, the market is projected to expand rapidly from FY2022 at a growth rate of more than 20% a year.
Research Outline
2.Research Object： IT vendors, system integrators, device makers, telecommunication service providers, user business operators, infrastructure management operators
3.Research Methogology： Face-to-face interviews by the expert researchers, surveys by telephone and email, and literature research
Field Service Management Solutions Market
Field service management solutions indicate systems and services using IT devices and IoT technologies, such as smart devices and computer tablets, to support service operation of field workers (particularly those who work in uniforms). The solutions aim to reduce their workload and improve their work efficiency, as well as to adapt to work-style reform, assist service operator education/training, and support knowledge transfer.
In this research, the market of field service management solutions includes computer tablets, smartphones, HMDs (Head Mounted Displays), smart glasses, wearable devices (watches, bands, smart clothes), drones, terminals/devices such as IoT robots, system development fees, communication modules, communication fees, platform/cloud service usage fees, and operation management fees. The market size is calculated based on the sales at businesses.
＜Products and Services in the Market＞
Field Service Management (FSM) solution/system
Published Report
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