Snack Yano Kei: Business Seminar at a Traditional Japanese pub

Yano Research Institute presents "Snack Yano Kei"—a monthly business seminar held in an intimate and engaging setting.

Our goal is to foster in-depth and insightful discussions with participants, leveraging our extensive market research data and industry expertise. "Snack Yano Kei" provides a unique opportunity to explore diverse industries, market trends, and social developments - often discuss topics that are rarely covered in daytime business seminars.

With drinks, snacks, and even the occasional song, this seminar blends business insights with a lively, relaxed atmosphere.
 

[Business Seminar—Snack Yano Kei Vol. 8]

Discussing the Frontline of Customer Harassment Prevention at a Snack Bar! — Thursday, October 30, 2025

Starting in FY2025, several local governments in Japan will enforce new ordinances to prevent harassment by customers (known in Japan as “Kasuhara,” short for “customer harassment”), while the national government is also amending the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives to make customer harassment countermeasures mandatory for employers.

As a result, dealing with abusive customer behavior has become an urgent issue for many companies.

This time at “Snack Yano-Kei”, we’ll take a hands-on look at the latest trends in customer harassment prevention at a Japanese-style snack bar!
You’ll get to experience AI-based review analysis firsthand and have an open discussion with experts about real-world challenges and solutions.
In addition, our “New Business Uncle®” will offer a Kabeuchi session (interactive idea feedback session) related to customer harassment countermeasures.

Additional Program Highlights

• Quick Risk Check: “Is your company safe?” — A simple diagnostic to assess your company’s exposure to harassment risks
• New Business Kabeuchi* (interactive idea feedback session) Time:
  Explore ideas related to customer harassment prevention and AI-driven review analysis.
  (*Kabeuchi means sharing ideas to get feedback—not necessarily solutions—in order to refine your thinking and gain new perspectives.)
• Let’s Talk About “Kasuhara” (customer harassment):
  A casual group discussion with Chi-Mama, the host of the snack bar, about harassment in service settings.
• Special Complimentary Material: Latest Case Studies on Customer Harassment Prevention

Speakers:

Lecturer:  Hiroki Azuma, Ph.D. (Risk Engineering), President & CEO, iRuc Co., Ltd.
Moderator: Keiichiro Mori, CEO, Hexagon Bridge LLC / The New Business Uncle®

 

Event Details

Date: Thursday, October 30, 2025
Time: 6:00 PM – 8:00 PM (Doors open at 5:30 PM)
Participation Fee: ¥13,200 (tax included)
Includes drinks, snacks, and seminar materials.
Venue: Snack Tama-chan
Dear City Akasaka 102, B1F, 4-2-3 Akasaka, Minato-ku, Tokyo

Nearest Stations: Akasaka-mitsuke Station, Akasaka Station
Capacity: 20 participants (First-come, first-served)

Registration

Registration For the Seminar

(You will jump to the registration page in Japanese.)

For inquiries in English, please click here.

Registration Deadline: 5:00 p.m. (JST), Tuesday, October 28, 2025

Cancellation Policy & Registration Terms

• Registration will close once the maximum capacity (20 participants) is reached.
• After registration, we will send you an invoice and a seminar ticket.
• The participation fee must be paid either by the day before the event or within one week of receiving the invoice.
• Cancellations after payment will not be accepted.
• If a registered participant is unable to attend on the event day, no make-up session will be provided. However, a substitute from the same organization may attend in their place upon prior notice to our office.

 

Why Host This Seminar at a Snack Bar?

Yano Research Institute supports Japan’s snack bar culture. More than just drinking establishments, snack bars have long served as hubs for business networking and social engagement since the Showa era. They provide a unique setting where people can learn life lessons, social etiquette, and build meaningful connections.

In today’s digital age, interpersonal communication is declining, leading to increased loneliness and social isolation. However, snack bars are gaining attention from sociologists and ???unicipal representatives as a potential solution to these societal challenges.

As a leading market research firm, Yano Research Institute has officially committed to promoting snack bar culture. In collaboration with the All Japan Snack Federation and Office Nagamo, we are launching various projects to leverage snack bars for business and social communication. This seminar marks the first step in that initiative.

Registration & Contact Information

Organizer: Yano Research Institute
Snack Promotion Project Office
Email: xbusiness@yano.co.jp

Co-organizers:

• All Japan Snack Federation
• Office Nagamo

We look forward to your participation!