Telemarketing, contact centers/CRM solutions

Telemarketing vendors and vendors of contact centers/CRM solutions

I   Current AI Utilization at Contact Centers

1. Current status of AI utilization at contact centers
2. Those sectors utilizing AI effectively and those that not
3. Future Strategies
4. Influence of AI to contact centers

II   Telemarketing Market: Current Status and Prospects

1. Definition of Telemarketing Services by Segment
2. Current Market Status and Forecast
3. Details by Segment

III   Trend of Major Telemarketing Vendors

22 enterprises

IV   Status and Perspectives of Contact Center/CRM Solution Market

1. Perspectives of Contact Center/CRM Solution Market
2. Market Size
3. Market Share by Major Market Player

V   Trends by Major Contact Center/CRM Solution Vendor

23 enterprises

1. Sales of contact solutions
2. Sales overview
3. Solutions overview
4. Attempts and details toward SaaS solutions
5. Attempts and details toward VOC Analysis
6. Attempts and details toward AI
7. Influence of AI to call center outsourcing services
8. Potential of call center outsourcing services using AI
9. Attempts and details toward RPA
10. Influence of RPA to call center outsourcing services
11. Potential of call center outsourcing services using RPA
12. Attempts and details toward Solutions available from home
13. Attempts and details toward unified solutions
14. Challenges
15. Future Perspectives and Development
16. Alliance Strategies
17. Case Studies