ICT solutions for enabling “omotenashi” services

Vendors that provide ICT solutions for enabling “omotenashi” services, as well as the users

I   Actual State and Outlook of Omotenashi ICT Market

1. Omotenashi ICT Market Trends

1. Trends in Each Industry

• Local Government
• Accommodation
• Retailing
• Restaurants

2. What is Omotenashi
3. Trends of Omotenashi ICT Market by solution
4. Contribution by ICT tools by solution
5. Influence of labor shortage and increase of inbound tourists to each solution

2. External Environment

1. Transition of Inbound Visitors
2. Transition of Japanese population by age, Composition ratio of labor force population by age

II   Attempts at Each Industry

1. Attempts at Local Governments

1. Action plans
2. Influence of labor shortage and increase of inbound tourists
3. Case studies of solutions using ICT tools at local governments
4. Attempts at companies interviewed for local governments

2. Attempts at Accommodation Industry

1. Accommodation Industry Outline
2. Related laws and regulations
3. Status of using ICT tools
4. Influence of labor shortage and increase of inbound tourists
5. Case studies of solutions using ICT tools

3. Attempts at Retailers

1. Retail Industry Outline
2. Transition of number of workers at wholesalers and retailers (ages between 15-64)
3. Case studies of solutions using ICT tools for labor-saving/no-man operation

4. Attempts at Restaurants

1. Restaurant Industry Outline
2. Case studies of solutions using ICT tools at restaurants

III   Trend of Attempts by Solution

1. Overall Services: Interactive AI Systems
2. Overall Services: Digital Signage
3. Overall Services: Electronic Foreign Language Translators
4. Overall Services: Communication Robots
5. Accommodation: Smart Lock System
6. Accommodation: Self-service check-in system
7. Retail: Self-checkout system

IV   Overseas Vendors

1. Attempts of Vendors for Overall Services
2. Attempts for Accommodations
3. Attempts for Retailing
4. Attempts for Restaurants

V   Company Profiles Interviewed (Vendors)

16 vendors

VI   Company Profiles Interviewed (User Companies)

7 Organizations and Companies