Telemarketing, contact centers, and CRM solutions

Telemarketing vendors and vendors of contact centers and CRM solutions

I. Overview

1. Telemarketing Market Trends
2. Contact Center Solution Market Trends

II. Telemarketing Market Status and Outlook 

2.1 Definition of Telemarketing Services by Segment
2.2 Current Market Status and Forecast
2.3 Details by Segment

III. Major Telemarketing Vendors

3.1 Altius Link, Inc.
3.2 SCSK ServiceWare Corporation
3.3 NTT DATA WITH Corporation
3.4 NTT DATA Marketing Act Corporation
3.5 NTT Nexia CORPORATION
3.6 TMJ, Inc
3.7 transcosmos inc.
3.8 PERSOL COMMUNICATION SERVICES LIMITED
3.9 Virtualex Consulting, Inc.
3.10 Bewith, Inc
3.11 Prestige International Inc.
3.12 Bell Well
3.13 BELLSYSTEM24, Inc.
3.14 Marketingware Inc.
3.15 WOWOW COMMUNICATIONS INC.

IV. Current Status and Outlook of the Contact Center and CRM Solution Market

4.1 Current Status and Outlook of the Contact Center and CRM Solution Market
4.2 Market Shares of Major Market Players
4.3 Contact Center and CRM Solution Market Trends

V. Profiles of Contact Center and CRM Solution Vendors

5.1 ITFOR Inc.
5.2 ITOCHU Techno-Solutions Corporation
5.3 SCSK Corporation
5.4 NTT DOCOMO BUSINESS, Inc.
5.5 NTT WEST, Inc.
5.6 Oki Electric Industry Co., Ltd.
5.7 ComDesign inc.
5.8 Collabos Corporation
5.9 Cyber Com Co., Ltd.
5.10 Genesys Cloud Services, Inc.
5.11 Nice Japan K.K.
5.12 IBM Japan, Ltd.
5.13 Avaya Japan Ltd.
5.14 NEC Corporation
5.15 Nomura Research Institute, Ltd.
5.16 Hitachi, Ltd.
5.17 Fujitsu Limited
5.18 MITSUI KNOWLEDGE INDUSTRY CO., LTD.
5.19 Link Inc.