Municipal BPO (Business Process Outsourcing) Business

Municipal BPO service providers and some local governments that adopted BPO services

I. Actual Status and Perspectives of the Municipal BPO Market in Japan

1. What is the Municipal BPO Market?
2. Background of Wide Acceptance of Municipal BPO Services
3. Legislative Changes in Municipal BPO Services
4. Challenges for BPO Service Providers and Their Solutions
   1) Human resource shortages
   2) Low profitability from the municipal sector
   3) Unexpected generation of heavy workloads and costs
   4) Business development into small municipalities
   5) Information leak prevention measures
5. Future Direction of Municipal BPO Providers
   1) Providing comprehensive or one-stop services 　　
   2) Providing value-added solutions
   3) Providing BPO solutions to multiple municipalities collaboratively
   4) Providing IT+ BPO solutions
   5) Addressing municipal "Front Yard and Back Yard Reform"

II. Market Size and Future Forecast (FY2024-FY2028)

1. Market Size Forecast of Overall Municipal BPO
2. Market Size Forecast of Administrative Tasks Outsourcing
   1) Overall administrative tasks outsourcing
   2) Citizen service task outsourcing
   3) Internal task outsourcing
3. Market Size Forecast of Facility Management Sector Outsourcing
   1) Overall facility management outsourcing
   2) Outsourcing of recreation and sports facility management
   3) Outsourcing of industrial promotion facility management
   4) Outsourcing of infrastructure facility management
   5) Outsourcing of educational and cultural facility
   management
   6) Outsourcing of social welfare facility management
4. Market Size Forecast of Social Infrastructure Sector Outsourcing
   1) Overall social infrastructure sector outsourcing
   2) Water supply and simplified water supply sector outsourcing
   3) Industrial water supply sector outsourcing
   4) Transportation sector outsourcing
   5) Hospital sector outsourcing
   6) Sewage sector outsourcing

III. Profiles of Municipal BPO Service Providers

1. ITFOR・BeX Inc.
2. Accenture Japan Ltd
3. NTT Marketiang Act ProCX Co.,Ltd
4. TANSEISHA Co., Ltd.
5. NIPPON KANZAI Co., Ltd.
6. NIPPON TAIIKU SHISETU CO., LTD.
7. PERSOL BUSINESS PROCESS DESIGN CO., LTD.
8. Pasona Inc.
9. Backs Group Inc.
10. Human Resocia Co.,Ltd.
11. YURINDO Co., LTD.

IV.　Brief Company Profiles for 245 Businesses