BPO (Business Process Outsourcing) Services

BPO (Business Process Outsourcing) Service Providers

I   BPO Market Overview

1. BPO Market Overview
   1) Definition of BPO
   2) BPO Service Types
2. Market Players Overviews
   1) Backdrop against Increasing Numbers of Market Players
   2) Number of Market Players
   3) Segmentation of BPO Service Providers
3. Current Status of Non-IT BPO Market

II   BPO Service Market Trends and Future Directions

1. Overall Trends of BPO Service Market
2. Non-IT-Based BPO Market Trends by Service Range
3. Call-Center-Based BPO Market Trends
4. Back Office BPO Market Trends
5. Front Office BPO Market Trends
6. Non-IT-Based BPO Market Trends by Task/by Customer Industry
7. Future Directions of BPO Services
   1) Noteworthy BPO Areas
   2) Future Business Development by BPO Service Providers:
      - BPaaS
      - Acquisition of Shared Service Companies
      - Specialized BPO
      - Alliances and Collaborations
      - Personnel Security through Rebuilding of Skilling
      - Responding to Diversified Working Spaces

III   Major BPO Business Outline

1. Major BPO Companu Outlines
2. List of Quantitative Data of Researched BPO Companies

IV   Noteworthy BPO-Related Market Trends

1. OCR Data Entry BPO Market
2. Offshore BPO Market
3. Crowdsourcing Market
4. Purchase & Procurement BPO Market
5. Social Media BPO Market
6. Data Analysis BPO Market

V   Company Profiles (37 Companies)

• Company Outline
• Business Structure, business base, offshore/nearshore utilization, alliance strategy etc.
• Characteristics of Client Companies
• Sales Policies: Sales style, Suggestions at Deployment and at Start of OperationService Overview: Service Contents and Focused Services, Distinctive Services, Efforts to Improve Service Quality, Response to Handle Highly Difficult Tasks, Alignment with Existing Services, Efforts on Big Data/KPOs, Overseas Business Development
• Digital Transformation (DX) Promotions: Influence of DX Promotions on the BPO Industry, Efforts on DX Promotions (Offering Services Using Digital Tools, In-house Work Reform by Using Digital Tools)
• Challenges and Measures Regarding BPO Project
• Future Policy and Market Outlook

1. IT BPO Companies
   1) Accenture Japan Ltd.
   2) Agrex Inc.
   3) SG SYSTEMS CO.,LTD.
   4) NEC Business Intelligence, Ltd.
   5) Cognizant Japan KK
   6) Sakura Information Systems Co., Ltd.
   7) CAC Corporation
   8) GienTech Japan Co., Ltd.
   9) TT Process Management Inc.
   10) Japan Concentrix KK
   11) Nomura Research Institute, Ltd.
   12) Hitachi Systems, Ltd.
   13) FUJIFILM System Services Corp.
   14) YAMATO SYSTEM DEVELOPMENT CO., LTD.
2. Printing BPO Companies:
   1) Kyodo Printing Co., Ltd.
   2) Dai Nippon Printing Co., Ltd.
   3) TOPPAN Inc.
   4) NIHON ASPECT CORE INC.
3. Call-Center BPO Companies:
   1) TMJ, Inc.
   2) transcosmos inc.
   3) PERSOL COMMUNICATION SERVICES LIMITED
4. BPO Companies for Back Office and Others:
   1) HR One Corporation.
   2) AP Outsourcing Ltd.
   3) NX WANBISHI ARCHIVES CO., LTD.
   4) CS Accounting CO.,LTD.
   5) Genpact Ltd
   6) DMS Inc.
   7) TMF Group
   8) PERSOL BUSINESS PROCESS DESIGN CO., LTD.
   9) Pasona Group Inc.
   10) Business Brain Showa-Ota Inc.
   11) Fuyo Outsourcing & Consulting Inc.
   12) Primagest,Inc.
   13) Payroll Inc.
   14) MITSUI-SOKO BUSINESS PARTNERS CO.,LTD.