Business Chat Tools

Business Chat Tool providers

Triggered by the COVID-19 pandemic, many companies have promoted new ways of working such as telecommuting. After the pandemic subsided, however, companies made different choices: Some continued to use new ways of working while others returned to traditional ways of working. Companies are still trying to figure out what working styles should look like.
Similarly, business chat tools and online conferencing tools, which were indispensable for home-based workers during the pandemic period, are changing their positioning after the pandemic to a platform for realizing work efficiency or automation, with the goal of penetrating on-site workers.
By focusing on business chat tools, this report includes descriptions of these tools, use case trends, and has analyzed the challenges of these tools, in addition to the changes before and after the pandemic.

I    Overview

1. Definition of Business Chat Tools
2. Business Chat Tool Outline from Three Aspects: Aspects of Businesses, Aspects of Users, and Aspects in Functionalities
3. Trends of Companies and the Government Supporting the Business Chat Tool Market
   1) Corporate Trends regarding Telework
   2) Status of Telework
   3) Governmental Trends regarding Telework
4. Influence Degree of Generative AI on Business Chat Tools
5. Trend of Industry-Specific Business Chat Tools
   1) Finance
   2) Construction
   3) Agriculture
   4) Medical Care/Long-term Care
   5) Real Estate
6. Business Chat Tool Market Size Transition and Forecast

II    Trend of Initiatives in Major Business Chat Tool Companies

1. Business Strategy
2. Outline of Initiatives
   1) Be a shared infrastructure or product-centric
       ecosystem
   2) Every company values UI/UX and security
   3) Responding to 2024 issues
3. Sales Strategy
4. Companies' Efforts and Views on Generative AI

III    Company Profiles

1. NIPPON TELEGRAPH AND TELEPHONE WEST CORPORATION
2. Salesforce Japan
3. DAITEC Co., Ltd.
4. Microsoft Japan
5. Farm Alliance Management
6. LINE WORKS