BPO (Business Process Outsourcing) Services

BPO (Business Process Outsourcing) Service Providers

This report focuses on business process outsourcing (BPO) services, which are attracting attention as a means to solve various management issues in Japanese companies today, such as productivity improvement through the promotion of work style reform and digital transformation, fundamental reform of business processes, and enhancement of global competitiveness. This report examines the business trends, strategies, and business directions of BPO companies, and provides an outlook on the actual state and future of the BPO market.

I   BPO Market Overview

1. BPO Market Overview
   1) Definition of BPO
   2) Types of BPO Services
2. Market Players Overviews
   1) Backdrop against Increasing Numbers of Market
       Players
   2) Number of Market Players
   3) Segmentation of BPO Service Providers
3. Current Status of Non-IT BPO Market

II   BPO Service Market Trends and Future Directions

1. Entire Trends of BPO Service Market Players
2. Non-IT BPO Market Trends by Service Range
3. Call-Center BPO Market Trends
4. Back Office BPO Market Trends
5. Front Office BPO Market Trends
6. Non-IT BPO Market Trends by Task/by Industry of Customers
7. Future Directions of BPO Services

III   Major BPO Business Outline

1. Business Outline of Major BPO Companies
2. List of Quantitative Data on Researched BPO Companies

IV   Noteworthy BPO-Related Market Trends

1. OCR Data Entry BPO Market
2. Offshore BPO Market
3. Crowdsourcing Market
4. Purchase & Procurement BPO Market
5. Social Media BPO Market
6. Data Analysis BPO Market

V   Company Profiles (38 Enterprises)

1. IT BPO Companies:13
2. Printing BPO Companies: 5
3. Call-Center BPO Companies: 4
4. BPO Companies for Back Office and Others: 13