Service Industry

Service Providers offering information & communications, IT services, Infrastructure services, transportation services, long-term care/nursery services, education/prep school services, lifestyle-related services, restaurants (food and beverages) services, travel and accommodation services, leisure/sports-related services, Services for enterprises

Triggered by the COVID-19 pandemic, digital transformation has been overwhelmingly implemented in the service industry, creating new economic models and new lifestyles represented by the sharing economy. In addition, the diversification of services for inbound tourists, which surged after the pandemic, has had an impact on the service industry itself. 
While many industries have changed to adapt to new lifestyles during and after the pandemic, the service industry has been more likely to do so, apparently because it is closer to the consumer.
This is the 21st annual report, covering 100 items in 12 categories, based on in-depth research of the service industry that has been forced to face these changes, and aims to help readers understand the future direction of the market.

Part I    Industry Overview

I   Service Industry Trends

1. Current Status of Service Industry in Japan
   1) Definition of Service Industry
   2) Changes in Service Industry Trends Before and After COVID-19 Pandemic
2. Trends of Each Service from the Aspect of Economic Structural Survey
   1) Electricity, Gas, Heat Supply, and Water Industry
   2) Telecommunication
   3) Transportation, Postal Service
   4) Wholesaling, Retailing
   5) Financial Service, Insurance Service
   6) Real Estate Service, Lending Service
   7) Academic Research, Specific/Technical Services
   8) Accommodation, Food & Beverage Services
   9) Lifestyle-related Services, Entertainment Service
   10) Educational, Learning-Support Services
   11) Medical, Welfare Services
   12) Multi-Service Business
   13) Other Services uncategorized as above

II   Current Status by Industrial Sector

(Current status and future perspectives of major 12 service sectors, total 100 markets listed)

1. Information and Telecommunication Services
2. IT Services
3. Infrastructure Services
4. Transportation Services
5. Medical Care, Long-Term Care, and Child Care Services
6. Education & Prep School Services
7. lifestyle and living assistance service
8. Restaurant, Food and Beverage Services
9. Tourism & Accommodation Services
10. Leisure & Sports-Related Services
11. Security-Related Services
12. Services for Enterprises

Part II    Trends by Sector

I   Information and Telecommunication Services

1. Broadcasting
2. Newspapers
3. Publication of Books and Magazines
4. Telecommunication Services (Telephone (fixed, portal))
5. Internet Service Providers (ISP)
6. Electronic Books
7. Metrological Data Service (NEW!)

II   IT Services

1. Ecommerce (B2C)
2. Ecommerce (C2C)
3. Social Media, Toll-Free Calls, Messenger Applications
4. Digital Contents Streaming
5. Portal & Internet Advertisement, Information Websites
6. Sharing Economy Market (NEW!)
7. Watch Subscription Service (NEW!)
8. Side Job Support Platform (NEW!)
9. Real Estate Media (Residential/Investment) (NEW!)

III   Infrastructure Services

1. Electricity
2. Gas
3. Railways
4. Aviation 

IV   Transportation Services

1. Home Delivery Services, Mail Delivery Services
2. Taxi
3. Highway Express Bus Services
4. Car Rental, Car Sharing
5. Car parking
6. Moving Services

V   Medical Care, Long-Term Care & Childcare Services

1. Medical Care
2. Long-Term Care Services (Home or Visiting)
3. Paid Elderly Care Facilities
4. Group Home (Condominium) with Care
5. Housing for Senior with services
6. Support Services for Senior
7. Childcare services

VI   Education/Prep School Services

1. Gifted Child Education (Infant Exam Training, Infant Intellectual Education)
2. Prep Schools and Cram Schools
3. Qualification Test Preparatory Schools
4. E-learning
5. Cultural Hobby Centers
6. Language Schools
7. Correspondence Education and Online Learning
8. Driver's License Schools　　

VII   Living-related Services

1. Barbers and Hairdressing
2. Aesthetic Salons
3. Hair Care Salons
4. Cleaning Services
5. Banks (City Banks, Trust Banks, etc.)
6. Securities
7. Insurance (Life, Non-Life)
8. Consumer Financing (Consumer Credit)
9. Credit Cards
10. Real Estate Agencies
11. Housing Renovation
12. Wedding-related Services
13. Funeral Services
14. Automobile Maintenance Services
15. Housekeeping Services
16. Laundromat/Launderette
17. Pet-related Services
18. Coin Lockers
19. Storage Business
20. Sleep-Related Business (NEW!)
21. Franchise Business (NEW!)

VIII   Restaurants, Food & Beverage Services

1. General Restaurants, Diners, Bars, etc.
2. Ready-to-eat Food
3. Home Delivery Meals
4. School Meals, Food Catering

IX   Tourism & Accommodation Services

1. Tourism
2. Hotels and Inns
3. Membership Resort Clubs
4. Cruising Businesses
5. Vacation Rental

X    Leisure and Sports related Services

1. Movie Industry (Cinema, Movie Distribution)
2. Sports/Live Entertainment
3. Karaoke Rooms
4. Pachinko Parlor Operation
5. Amusement and Gaming Facilities
6. Amusement Parks, Theme Parks
7. Spas
8. Fitness Clubs
9. Bowling Facilities
10. Golf Courses and Driving Ranges
11. Futsal　Grounds
12. Games (NEW!)
13. Professional Wrestling (NEW!)
14. Fan Community Business (NEW!)

XI    Security-Related Services (NEW!)

1. Security Protection
2. Home Security
3. Monitoring Support Robots (for Elderly, Pets)

XII   Services for Enterprises

1. Leasing
2. Advertisement Production, Advertisement Agencies
3. Event and Activity Management and Operations
4. Store and Trade Show Displays
5. Office Work Outsourcing
6. Personnel Staffing (Temporary staffing, Recruitment, Outplacement)
7. Building Maintenance Services
8. Linen Supply Services
9. Enterprise Systems and Software Development
10. Warehousing and Storages
11. Industrial Waste Treatment
12. Law and Accounting Offices
13. Share Offices, Co-working Spaces
14. DIY Store Pro-shop (Onsite Procurement) (NEW!)