Utilization of AI and RPA in Call Centers and BPO (Business Process Outsourcing) 2022

Language:
Japanese
Product Code No:
C63133400
Issued In:
2022/03
#of Pages:
318
Publication Cycle:
Biannual
Format:
PDF

Price

180,000 yen ($1,258.83)
(excluding consumption tax)
360,000 yen ($2,517.66)
(excluding consumption tax)
540,000 yen ($3,776.49)
(excluding consumption tax)
* Equivalent value in US$ (Today's rate : $1= 142.99 yen , 2025/05/01 Japan)
*Scope of Each License Type

Coverage: (Product/service)

BPO (Business Process Outsourcing) Services

Research Target:

Call Center Service Users, Call Center Service providers, IT vendors, printing companies, back-office and other service providers, and Solution vendors for call centers

Research Content:

  1. Current Status and Perspectives of AI/RPA Utilization in Call Centers and BPO Industry
  2. Questionnaire Results regarding AI Utilization in Call Centers
  3. Ideas and Attempts by Call Center Service Providers

18 Enterprises

  1. Ideas and Attempts at IT Vendors Providing BPO Services

16 Vendors

  1. Ideas and Attempts by Printing Companies Providing BPO Services

6 Companies

  1. Ideas and Attempts by Back-Office and Other Service Providers Providing BPO Service

12 Providers

  1. Ideas and Attempts by Solution Vendors for Call Centers

21 Vendors

Price

written in Japanese
180,000 yen ($1,258.83)
(excluding consumption tax)
360,000 yen ($2,517.66)
(excluding consumption tax)
540,000 yen ($3,776.49)
(excluding consumption tax)
* Equivalent value in US$ (Today's rate : $1= 142.99 yen , 2025/05/01 Japan)
*Scope of Each License Type