BPO (Business Process Outsourcing) Services

Call Center Service Users, Call Center Service providers, IT vendors, printing companies, back-office and other service providers, and Solution vendors for call centers

I  Overview of BPO (Business Process Outsourcing) Service Market

1. Overview of BPO market
2. Overview on Market Players
3. Current Status of Non-IT BPO Market

II  Market Trend and Future Directions of BPO Service

1. Overall Trend in BPO Service Market
2. Trend in Non-IT BPO by Service Fields
3. Trend in Call Center BPO
4. Trend in Indirect Business Operation BPO
5. Trend in Direct Business Operation BPO
6. Trend in Non-IT BPO by Operation and by Industry of Customers
7. Future Directions of BPO Service

III   Overview on Major BPO Providers

1. Overview on Major BPO Providers
2. List of Quantitative Data on BPO Service Providers in this Research

IV  Utilization of RPA (Robotic Process Automation) in BPO Market

1. Overview on RPA
2. Utilization of RPA at BPO Service Providers

V   Noteworthy Trends in BPO Related Market

1. OCR Data-Entry BPO Services
2. Offshore BPO Services
3. Crowdsourcing Services
4. Purchasing/Procurement BPO Services
5. Social Media BPO Services
6. Data Analysis BPO Services

VI    Profiles of BPO Service Providers

1. IT Vendors (16 enterprises)
2. Printing Companies (6 enterprises)
3. Call Center Companies (4 enterprises)
4. Back-Office and Other Service Providers (14 enterprises)