BPO (Business Process Outsourcing) Service Providers

IT Vendors, Printing Companies, Call Center Operators, Office-Work and Other Business Operators, OCR Data-Entry BPO Service Providers, Crowdsourcing Businesses

I   Reality and Future Outlook of BPO (Business Process Outsourcing) Service Market

1. Reality of BPO market

1. Definition of BPO
2. Kind of BPO services
3. Backgrounds of increasing businesses entering the market
4. Number of market players
5. Classification of BPO businesses
6. Current status of non-IT BPO market

2. OCR Data-Entry BPO Services
3. Offshore BPO Market

1. Backgrounds of emergence of offshore BPO
2. Challenges of Chinese BPO business
3. Business flow and quality of offshore BPO
4. Forecast of offshore BPO cost range for Japan

4. Purchasing/Procurement BPO
5. Social Media BPO
6. BPO Perspectives

1. Forecast of BPO Market Size
2. Noteworthy BPO areas
3. Future business development by BPO market players

II   Current Status and Outlook of My-Number-System-Compliant BPO Services

1. About "My Number System," or the Social Security and Tax Number System
2. Definition of My-Number-System-Compliant BPO Services
3. Trends of BPO Business regarding My Number Systems
4. Possibility of Next My Number
5. Market Forecast (FY2015 - FY2021)
6. Future Direction of Providers of My-Number-System-Compliant BPO Services

III   Crowdsourcing

1. Definition of Crowdsourcing
2. Background of Crowdsourcing Being Focused
3. Advantages and Disadvantages of Crowdsourcing
4. Difference between Crowdsourcing and BPO
5. Influence of Crowdsourcing to BPO
6. Forecast and Transition of Crowdsourcing Market Size
7. Direction and Proposing of BPO Businesses against Crowdsourcing

IV   Forecast of BPO Service Market Size

V　Business Size and Market Share of Leading BPO Service Providers

• Transition of Market Share by Leading BPO Service Providers (FY2014 to FY2016)
• BPO Service Size Provided by Call Center Companies
• BPO Service Size Provided by Printing Companies
• BPO Service Size Provided by IT Companies

VI   Quantitative Data of Targeted BPO Service Providers

1. Sales
2. Sales Composition, etc.

VII　Profiles of IT Vendors

19 enterprises

VIII　Profiles of Printing Companies

6 enterprises

IX　Profiles of Call Center Operators

6 enterprises

X　Profiles of Office-Work and Other Business Operators

20 enterprises

XI　Profiles of OCR Data-Entry BPO Service Providers

5 enterprises

XII　Profiles of Crowdsourcing Businesses

7 enterprises