BPO (Business Process Outsourcing) Adoption

Organizations at Local Governments

I　 Questionnaire to Local Governments

1. Results of Questionnaire by Attribute

1. Questionnaire Overview
2. Target Attributes (Population, Region)

2. Results of Questionnaire Responses

1. Whether some tasks have been entrusted to private companies or not
2. Tasks currently entrusted to a company
3. New tasks that want to entrust to other companies
4. Existing tasks that should increase the volume of entrusting to other companies　
5. Tasks that should remain entrust to other companies
6. Tasks that should remain not to entrust to other companies
7. Tasks that should decrease volume to entrust to other companies
8. What is expected in outsourcing services
9. What is placed importance when selecting outsourcing companies
10. What are concerned matters when introducing outsourcing services

3. Questionnaire slip

II　 Questionnaire Sent to Local Governments by Region

1. Hokkaido (15 organizations)
2. Tohoku Area (39 organizations)
3. Kanto Area: Not metropolitan area (45 organizations)
4. Kanto Area : Metropolitan area (93 organizations)
5. Chubu Area (112 organizations)
6. Kinki Area (72 organizations)
7. Chugoku Area (31 organizations)
8. Shikoku (18 organizations)
9. Kyushu/Okinawa Areas（61 organizations)