BPO (Business Process Outsourcing) Services for Local Governments

BPO service providers for local governments and some local governments that adopted BPO services

I   Outlook of BPO Market for Local Governments

1. What is BPO Market for Local Governments?
2. Background for Spreading BPO Services for Local Governments
3. Aspects that Local Government Place Importance When Adopting BPO Services

1. Shifting human resources and financial resources to core tasks by reducing costs
2. Improvement in service quality
3. Revitalization of regional economies
4. Continuity of tasks

4. Challenges and Solutions of BPO services for Local Governments

1. Lack of human resources
2. Reduction of budgets in local governments
3. Measures against work contact fraud
4. Unexpectedly heavy workloads that are more than imagined

5. Future Attempts by BPO Service Providers for Local Governments

1. Existing customers to approach other sectors of a local government
2. Suggestions based on successful cases
3. Alignment with systems
4. Close observation to new or expanding demands

II   Market Size and Future Forecasts

1. Forecast of BPO Market Size for Local Governments as a Whole
2. Market Size Forecast regarding Office Work Services (FY2013 - FY2019)
3. Market Size Forecast regarding Facility Operation Services (FY2013 - FY2019)
4. Market Size Forecast regarding Other Work Services (FY2013 - FY2019)

III    Structures/Systems of BPO Service Providers to Provide BPO Services for Local Governments

1. Number of a Company's BPO Services Adopted by Local Governments
2. Structure/System of a Company to Provide BPO Services for Local Governments
3. Sales of a Company Generated from BPO Services Adopted by Local Governments
4. Results of BPO Adoption at Local Governments

IV    Detailed Company Profiles of BPO Providers for Local Governments

14 enterprises

V    Profiles of Local Government BPO Users

1. Adachi-ku
2. Osaka (City)
3. Sapporo (City)
4. Takeo (City)
5. Niigata Prefecture

VI   Brief Company Profiles of Other BPO Providers for Local Governments

75 enterprises