Customer Service/Functions at Leading E-Commerce Websites

EC web sites that possess/operate unique sites (100 web sites)

I   Overview

1. Research Design

1. Noteworthy Points of Research　
2. Details on Research Items and Standards of Categorization
3. List of Company Researched

2. Research Results

1. Summary
2. Trends of approaches at companies to improve number of accesses to the Web pages
3. Trends of efforts at companies to raise purchasing rates
4. Trends of efforts at companies to raise unit purchasing prices
5. Trends of efforts at companies to increase repeat rate of customers
6. Items that has high correlation with sales

II   Research Aggregation Analysis

1. Improvement of Number of Accesses to Web Pages (Customer Attracting Measures)
2. Increase of Purchasing Rates (Function to making customers to feel easier to buy)
3. Raising of Unit Purchasing Prices
4. Improvement of Repeat Rate

III    Profiles of Leading Web Sites (100 web sites)

IV   Trends of Related Markets

1. Online Advertising Market Overview
2. EC Market Overview
3. Trends of Smartphone Commerce Market
4. Trends of Credit Cards Shopping Market
5. Electronic Payment Market Trends
6. Loyalty Program Market Overview
7. Social Gift Market Overview
8. Curation Service Market Overview