Telemarketing, contact centers/CRM solutions

Telemarketing agencies and vendors of contact centers/CRM solutions

I   Telemarketing Market: Current Status and Prospects

1. Definition of Telemarketing Services by Segment
2. Current Market Status and Forecast
3. Details by Segment

II   Trends by Leading Telemarketing Agency

(22 Leading Telemarketing Agencies)

1. ANSHIN DIAL Co.,Ltd.
2. Innovation Inc.
3. NTT Solco Corporation
4. NTT DATA Smart Sourcing Corporation
5. MM Souden Co., Ltd.
6. Create Labo
7. KDDI Evolva Inc.
8. Thousand Crane Co.,Ltd.
9. TMJ, Inc.
10. D-Cubic Corporation
11. TELECOMEDIA Inc.
12. transcosmos inc.
13. Nihon Total Tele-marketing.
14. VALWAY121Net,Ltd.
15. Bewith, Inc.
16. FUJITSU COMMUNICATION SERVICES LIMITED
17. BRIDGE International Corp.
18. Prestige International Inc.
19. BellWell.
20. Bellsystem24, Inc.
21. MarketOne Japan
22. Marketingware Inc.
23. MOSHI MOSHI HOTLINE, INC.

III   Contact Center/CRM Solutions Market: Current Status and Future Prospects

1. Current Market Status and Future Prospects

1. Transition of Contact Centers
2. Required Functions at Contact Centers
3. Forms of Contact Centers
4. Types of Contact Centers/Solution Vendors
5. Characteristics of 20 Leading Market Players
6. Strategies of Contact Centers/Solution Vendors
7. Market Trends from 2012 to 2014
8. Future Prospects and Directions of Businesses

2. Market Size
3. Market Share by Leading Company

IV   Trends by Leading Contact Center/CRM Solution Vendor (20 Companies)

1. Sales of Contact Centers/CRM Solution Vendors (FY2012 – 2014)
2. Sales Overview
3. Solution Overview
4. Approaches to SaaS Solutions
5. Approaches to VOC Analysis
6. Approaches to and Contents of At-Home Solutions
7. Approaches to and Contents of Unified Communications
8. Challenges
9. Market Outlook and Future Development
10. Aliance Strategies
11. Case Studies

20 Enterprises:

1. ITFOR Inc.
2. Techno-Solutions Corporation
3. IWATSU ELECTRIC CO.,LTD.
4. Interactive Intelligence Inc.
5. NTT DATA INTELLILINK CORPORATION
6. SCSK Corporation
7. Oki Electric Industry Co., Ltd.
8. Collabos Corporation
9. Cyber Com Co., Ltd.
10. GENESYS JAPAN Co.,Ltd.
11. NAKAYO ELECTRONICS CO.,LTD.
12. IBM Japan
13. Avaya Inc.
14. NEC Corporation
15. Hitachi, Ltd.
16. FUJITSU LIMITED
17. FUSION COMMUNICATIONS, Corp.
18. Verint Systems Japan K.K.
19. MITSUI KNOWLEDGE INDUSTRY CO., LTD.
20. LINK, INC.