BPO (Business Process Outsourcing) Services

BPO (Business Process Outsourcing) Service Providers

I   Reality and Future Outlook of BPO (Business Process Outsourcing) Service Market

1. Reality of BPO market

1. Definition of BPO
2. Kind of BPO services
3. Backgrounds of increasing businesses entering the market
4. Number of market players
5. Classification of BPO businesses
6. Current status of non-IT BPO market

2. Offshore BPO Market

1. Backgrounds of emergence of offshore BPO
2. Challenges of Chinese BPO business
3. Business flow and quality of offshore BPO
4. Forecast of offshore BPO cost range for Japan

3. Crowdsourcing

1. Definition of crowdsourcing
2. Difference between crowdsourcing and BPO
3. Influence of crowdsourcing to BPO
4. Direction of crowdsourcing approaches

4. BPO Perspectives

1. Forecast of BPO Market Size
2. Noteworthy BPO areas
3. Future business development by BPO market players

II   Noteworthy BPO Service Market

1. Procurement BPO Services

1. Definition of procurement BPO services
2. Current status of procurement outsourcing
3. Major methods to reduce costs of procurement
4. Forecast of procurement BPO service market size (FY2012 to FY2018)
5. Forecast of market size by indirect materials/direct materials (FY2012 to FY2018)
6. Forecast of market size by service/product (FY2012 to FY2018)
7. Forecast of market size by work process (FY2012 to FY2018)

2. Social Media BPO Services

1. Definition of social media BPO services
2. Forecast of social media BPO service market size (FY2012 to FY2018)

III   Forecast of BPO Service Market Size

IV　Business Size and Market Share of Leading BPO Service Providers

1. Transition of Market Share by Leading BPO Service Providers (FY2012 to FY2014)
2. BPO Service Size Provided by Call Center Companies
3. BPO Service Size Provided by Printing Companies
4. BPO Service Size Provided by IT Companies

V   Quantitative Data of Targeted BPO Service Providers

1. Sales
2. Sales Composition, etc.

VI   Profiles of BPO Service Providers

48 enterprises

VII　Profiles of Procurement BPO Service Providers

4 enterprises

VIII　Profiles of Social Media BPO Service Providers

2 enterprises