IT Vendors : Customer Satisfaction Survey 2013
Language:
Japanese
Product Code No:
C55119300
Issued In:
2013/12
#of Pages:
391
Publication Cycle:
Format:
PDF
Coverage: (Product/service)
IT vendors
Research Target:
customers
Research Content:
I General Overview
- Status of IT vendors
- Any Improvement of customer satisfaction
II Analysis on Survey Results
- About Questionnaire
- Trends in leading vendors
- Customer satisfaction towards IT vendors
III Company Profiles
- Strategies of IT vendors (7 enterprises)
IV Summary Sheet
- Company Profiles
- Industry, Sales size, number of employees, etc.
- Customer satisfaction in installation to development phases
- Ability of proposals
- Quality/Organization of consultants
- Project management
- Quality of finalized products
- Price (from installation to development)
- Keeping within budget
- Analysis of works
- Adaption to latest technologies
- Whether or not to continue using the vendor (from installation to development phases)
- Customer satisfaction in maintenance and operation phases
- Ample knowledge
- Prevention of problems
- Initial response for occurrence of a problem
- Trouble shooting
- Response for Security
- Response to questioning
- Price (from maintenance to operation phases)
- Whether or not to continue using the vendor (from maintenance to operation phases)
- Assessment of the vendor from installation to development phases
- Assessment of the vendor from maintenance to operation phases