BPO (Business Process Outsourcing)

BPO (Business Process Outsourcing)service providers

I   Reality and Future Outlook of BPO (Business Process Outsourcing) Service Market

1. Reality of BPO market

1. Definition of BPO
2. Kinds of BPO services
3. Backgrounds of increasing businesses entering the market
4. Number of market players
5. Classification of BPO businesses
6. Current status of non-IT BPO market

2. Offshore BPO Market

1. Backgrounds of appearance of offshore BPO
2. Challenges of Chinese BPO business
3. Business flow and quality of offshore BPO

3. Future Outlook of BPO Market

1. Forecast of BPO market size
2. Noteworthy BPO areas
3. Future business development by BPO market players

II   Forecast and Transition of BPO Market Size

1. Transition Forecast of Entire BPO Market Size (FY2011 to FY2017)
2. Transition Forecast of BPO Market Size by IT/Non-IT(FY2011 to FY2017)
3. Transition Forecast of BPO Market Size by IT Companies(FY2011 to FY2017)
4. Transition Forecast of BPO Market Size by Non-IT Companies(FY2011 to FY2017)
5. Transition of Composition Ratio of BPO Sales
6. Transition Forecast of BPO Market Size by Service Content
7. Transition Forecast of BPO Market Size by Call Center
8. Transition Forecast of BPO Market Size by Non-Sales Divisions
9. Transition Forecast of BPO Market Size by Sales Divisions

III   Business Size and Market Share of Major BPO Companies

1. Transition of Market Share by Major BPO Company (FY2011 to FY2013)

1. Transition of Market Share by Company (FY2011 to FY2013)
2. Transition of Market Size by Original Industry of Company

IV   Quantitative Data on BPO Businesses

1. Sales Amount
2. Composition Ratio of Sales

V   Reality and Future Outlook of Crowdsourcing Market

1. What is Crowdsourcing?

1. Definition of Crowdsourcing
2. Appearance and popularity of Crowdsourcing
3. Current status of Crowdsourcing industry
4. Comparison with BPO

2. Transition and Forecast of Crowdsourcing Market Size

1. Transition forecast of Crowdsourcing market size (FY2011 to FY2017)
2. Influence of Crowdsourcing to BPO
3. Direction of Crowdsourcing that BPO businesses work on

VI　Profiles of BPO Businesses

43 enterprises

VII   Profiles of BPO Businesses Providing Services to Local Governments

4 companies

VIII　Profiles of Crowdsourcing Businesses

6 companies