Shopping Centers

Customers visiting shopping centers

Survey on How Attention-Getting Shopping Centers Used and Assessed by Customers

1. Summary on Usage and Assessment of Attention-Getting Shopping Centers
2. Characteristics of Each SC based on the Survey

Targeted SCs:

1. iias TSUKUBA (at Tsukuba City)
2. Leaf Walk Inazawa (at Inazawa City)
3. Maruyama Class (at Sapporo City)
4. Lalaport Iwata (at Iwata City)
5. Lalaport Shin-Misato (in Tokyo, Misato City)
6. AEON Mall Aratamabashi (at Nagoya City)
7. Colette-Mare (at Yokohama City)
8. Mitsui Outlet Park Shiga-Ryuo (in Shiga Prefecture)
9. Coppice Kichijoji (Musashino City)
10. Hills Walk Tokushige Gardens (at Nagoya City)
11. Futakotamagawa Rise Shopping Center (in Tokyo, Setagaya)
12. LUCUA (in Osaka)
13. Viva Mall Neyagawa (in Osaka)
14. Shinshizuoka Cenova (at Shizuoka City)

Survey Contents:

1. How did you get to the SC?
2. How long did it take to come to the SC?
3. How many times have you visited this SC?
4. Time of day to visit the SC.
5. With whom you have come to the SC.
6. Purpose of visiting the SC.
7. Name of stores and facilities to visit within this SC.
8. How much to spend at this visit.
9. Facilities or stores you use other than this SC.
10. Are there any facilities or stores that you stopped visiting since this SC has opened?
11. Overall Assessment of this SC:
    a．Location　b．Selection of products/stores　c．Assessment for parking areas　　d．Customer-friendly guidance within the SC　e．Assessment for Toilets within the SC
12. Which of the products or stores you find unsatisfactory, or need improvement, or find satisfactory within this SC?
13. Which of the points you find unsatisfactory, or need improvement, or find satisfactory within this SC?
14. Do you have any commercial facilities, other than this SC, that you recently visited and found satisfactory to visit again?
15. Do you intend to use this SC or not, etc.