Call Center Market 2012

Language:
Japanese
Product Code No:
C54110000
Issued In:
2012/08
#of Pages:
576
Publication Cycle:
Annual
Format:
PDF

Price

150,000 yen ($1,049.02)
(excluding consumption tax)
300,000 yen ($2,098.05)
(excluding consumption tax)
450,000 yen ($3,147.07)
(excluding consumption tax)
* Equivalent value in US$ (Today's rate : $1= 142.99 yen , 2025/05/01 Japan)
*Scope of Each License Type

Coverage: (Product/service)

Call/contact center market in Japan

Research Target:

Telemarketing service providers, contact centers/CRM solution venders

Research Content:

I      Telemarketing Market: Current Status and Prospects
1. Definition of Telemarketing Services by Segment
2. Current Market Status and Forecast
3. Details by Segment
II     Trends by Leading Individual Telemarketing Agency
23 Leading Telemarketing Agencies
III   Contact Center/CRM Solutions Market: Current Status and Future Prospects
1. Current Market Status and Future Prospects
2. Market Size
3. Market Share by Major Players
IV    Trends by Leading Contact Center/CRM Solution Vendor  (15 Companies)
1. Sales of Contact Centers/CRM Solution Vendors (FY2010 – 2012)
2. Sales Overview
3. Solution Overview
4. Measures and Contents of Solutions at Home
5. Measures and Contents of Unified Communication
6. Challenges
7. Market Outlook and Future Development
8. Case Studies

Price

written in Japanese
150,000 yen ($1,049.02)
(excluding consumption tax)
300,000 yen ($2,098.05)
(excluding consumption tax)
450,000 yen ($3,147.07)
(excluding consumption tax)
* Equivalent value in US$ (Today's rate : $1= 142.99 yen , 2025/05/01 Japan)
*Scope of Each License Type