BPO (Business Process Outsourcing) Market for Local Governments in Japan: Key Research Findings 2018
Yano Research Institute (the President, Takashi Mizukoshi) has conducted a survey on the domestic BPO service market for local governments and has found out the market trends by category, the trends of market players, and the future perspectives.
The domestic BPO (Business Process Outsourcing) market for local governments in FY2017 rose by 3.2% from the previous fiscal year to have attained 4,239.99 billion yen, based on the sales at the enterprises. While the procedures and operations needed by the local government diversify, the number of public workers has been on the fall to increase the labor per worker. In addition, the business operated by local governments cannot easily scale down, though the number of users of the business has decreased. For such reasons, outsourcing services using the knowledge and capital from the private sector have been growing.
Although the PFI Act concessions have come to let private companies to operate water service business, few companies are able to cover each of all the water service processes from designing to meter reading one by one (micro-management). Therefore, each of these tasks is likely to be conducted by the existing water utilities. Rather than management of piping systems and other parts of the water service, the PFI concessions allow private companies (BPO businesses) to manage the whole operation (macro management) of the water service.
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