BPO (Business Process Outsourcing) Services

BPO (Business Process Outsourcing) Service Providers

Noteworthy BPO Service Market

BPO that responds to the needs of the Social Security and Tax Number System

Reality and Future Outlook of BPO (Business Process Outsourcing) Service Market

• Definition of BPO
• Types of BPO services
• Backgrounds of increasing businesses entering the market
• Classification of BPO businesses
• Current status of non-IT BPO market
• Commentaries on crowdsourcing and Offshore BPO
• Noteworthy categories when considering profit margin and etc.
• Future business development by BPO market players

Market Size and Future Forecast

• Forecast of Transition of BPO Market Size (2013-2019)
• Forecast of the following 13 segments:
• IT-related BPO, Contact Center, Help Desk, Fulfilment, HR, Welfare, General Affairs, Accounting, Purchasing/Procurement, Sales, Simple Tasks within Core Sectors, Industy-specific Tasks, Others
• Transition of Component Ratio by Task
• Transition of Component Ratio by Customer Industry
• Estimated Number of Market Players

Market Share of Leading BPO Service Providers

Transition of Market Share by Leading BPO Service Providers (FY2012 to FY2014)

Profiles of BPO Service Providers

• 55 enterprises
• Trends and strategies
• Market overview
• Target,
• Sales Style
• Service Menus
• Measures to improve service quality
• Alignment with existing services
• Cost reduction effects,
• Services that the company focuses on
• How to respond to the needs for highly difficult tasks
• Big data/KPO strategies
• IT systems
• Use of offshore/nearshore BPO
• Support for overseas development
• Recovery measures during disasters
• Differentiation against other companies
• Influence and solutions against lack of human resources
• Future market outlook
• Influence and solutions towards social security and tax number system

etc.