BPO (Business Process Outsourcing) Services

IT vendors, printing companies, call center companies, back-office and other service providers, OCR data-entry service providers, and data analysis service providers that provide BPO services, and crowdsourcing businesses

I   Reality and Future Outlook of BPO (Business Process Outsourcing) Service Market

1. Reality of BPO market

1. Definition of BPO
2. Kind of BPO services
3. Background of increasing businesses entering the market
4. Number of market players
5. Classification of BPO businesses
6. Current status of non-IT BPO market

2. OCR Data-Entry BPO Services
3. Offshore BPO Market

1. Background of emergence of offshore BPO
2. Challenges of Chinese BPO business
3. Business flow and quality of offshore BPO
4. Forecast of offshore BPO cost range for Japan

4. Crowdsourcing Services

1. Definition of crowdsourcing services
2. Advantages and disadvantages of crowdsourcing services
3. Difference between crowdsourcing and BPO
4. Influences of crowdsourcing services to BPO
5. Forecast of crowdsourcing services market size
6. Directions and proposals of BPO businesses against crowdsourcing

5. Purchasing/Procurement BPO Services

1. Definition of purchasing/procurement BPO services
2. Current status of outsourcing for Purchasing/Procurement
3. Main methods to reduce costs for purchasing/procurement
4. Forecast and transition of purchasing/procurement BPO service market size
5. Forecast and transition of the market size by direct/indirect material
6. Forecast and transition of the market size by product/service
7. Forecast and transition of the market size by business process

6. Social Media BPO Services
7. BPO Market Perspectives

1. Forecast of BPO market size
2. Noteworthy BPO fields
3. Future business development by BPO market players

II   Current Status and Outlook of BPO Services for My Number System

1. What is My Number System (the Social Security and Tax Number System?)
2. Definition of BPO Services for My Number System
3. Trends of BPO Business regarding My Number Systems
4. Possibility of Next My Number
5. Forecast of Market Size of BPO Services for My Number System
6. Future Direction of Providers of BPO Services for My Number System

III   Current Status and Outlook of BPO Services for Data Analysis

1. What is BPO Services for Data Analysis?
2. Market Trend of BPO Services for Data Analysis
3. Skills Needed for Data Analysis Personnel
4. Market Forecast of BPO Services for Data Analysis
5. Future Directions of Businesses of BPO Services for Data Analysis
6. Challenges
7. Status of How BPO Businesses are Handling Big Data

IV   Utilization of RPA (Robotic Process Automation) in BPO Market

1. What is RPA (Robotic Process Automation) ?
2. Background of Why RPA is Needed
3. Relationship of RPA with Existing Fields (to Compete or Cooperate), and Fields to Adopt RPA
4. Trend of Utilizing AI/RPA by BPO Service Providers
5. Challenges and Future Direction of BPO Service Providers

V      Forecast and Transition of BPO Market Size

1. Forecast and Transition of Entire BPO Service Market Size
2. Forecast and Transition of BPO Service Market Size by IT/Non IT Company Providing BPO Services
3. Forecast and Transition of BPO Service Market Size Provided by IT Vendor
4. Forecast and Transition of BPO Service Market Size Provided by Non-IT Company
5. Transition of Composition Ratio of BPO Sales
6. Forecast and Transition of BPO Service Market Size by Service
7. Forecast and Transition of BPO Service Market Size Provided by Call Center Companies
8. Forecast and Transition of BPO Service Market Size Provided by Indirect Operation Service Provider
9. Forecast and Transition of BPO Service Market Size Provided by Direct Operation Service Provider

VI    Size and Market Share of Leading BPO Businesses

VII    Quantitative Data of Targeted BPO Service Providers

1. Sales
2. Sales Composition ratio

VIII    Profiles of IT Vendors Providing BPO Services

19 enterprises

IX    Profiles of Printing Companies Providing BPO Services

6 enterprises

X    Profiles of Call Center Companies Providing BPO Services

6 enterprises

XI    Profiles of Back-Office and Other Service Providers Providing BPO Service

19 enterprises

XII    Profiles of OCR Data Entry Service Providers Providing BPO Services

4 enterprises

XIII    Profiles of Data Analysis Service Providers Providing BPO Services

5 enterprises